- Help Centre
- Troubleshooting
Troubleshooting
Join problems, media upload limits, and supported browsers.
Players can't join / PIN problems
A step-by-step checklist for when one player — or a whole room — can't get into your session.
Media upload problems
Why an image or file upload might fail, and how to get it in — file types, sizes, and connection tips.
Supported browsers & devices
What you need to build and present Roos, and what players need to join — plus fixes for a browser acting up.